Terms of Service

By engaging in individual therapy service or a group therapy with YO-T I hereby agree to:

Occupational Therapy Sessions home or studio based

NDIS clients: I recognise that engaging in OT services with YO-T will involve fees and charges applied from the onset of services provided when referral is activated.

I am aware that a service agreement is made between myself and YO-T whereby

YO-T agrees to provide the Participant with the following services which are charged at the NDIS scheduled fee for Occupational Therapy:

  • Assessment and therapy intervention including progress note writing. 

  • Clinically relevant communications including phone calls, written programs, and communication with other health professionals

  • Attendance at team meetings and case conferences pertaining to therapy intervention

  • Assessment and trial of assistive technology as therapeutically relevant. 

  • Reports, forms, or letters as required by the NDIS or requested by the Participant or Participant’s representative related to therapy provision. 

  • Cancellation charges for late notice or no show appointments (minimum 48 hours required).

  • Travel to and from appointments, billed per time taken and including non-labor costs as per the NDIS price guide

  •  Non-face-to-face client-specific administration including assessment analysis and interpretation, planning and evaluating therapeutic supports, and resource development.

  • Cancellations: For late notice cancellations <48 hours notice within business hours- 100% of the fee will be charged.

  • Respectful behaviour and communication when engaging with our therapists/staff.

Cancellation Policy

NDIS Clients: (Individual and Group therapies)

At YO-T we have adopted the NDIS cancellation policy which can via the updated NDIA Price Guide.

Where inadequate notice is provided:

o < 48 hours (2 business days) 100% of the agreed rate will be charged for the cancelled appointment. Your therapist will schedule another appointment. 

o Failure to show, (you fail to attend or be available without notice for a scheduled appointment), 100% of the OT fee will be charged for the missed appointment. YO-T will re-schedule the appointment with you.

Private paying Craniosacral/Yoga Therapy clients:

Whereby: <48 hours notice is provided to indicate inability to attend, the full fee for service will be charged.

For notice of greater than 48 hours, therapy sessions can be rescheduled.

Class passes are not refundable due to time management/schedule issues or change of mind about the purchase.

In the instance of yoga class or group therapy cancellation on YO-T behalf and you have booked that class, you will not be charged for the session.

Yoga Class Schedule:

Pricing: Our pricing is subject to change and may increase from time to time to reflect an increase in our costs and your benefit.

Bookings: Are available and made online.

Class packs: May be used for regularly scheduled classes and are not transferrable to workshops, courses or other events. Our class passes have expiry dates, so please consider your schedule carefully when selecting your pass. Class passes are not shareable or extendable, although we will allow transfers to a new student, if the pass is used within its original expiry period.

Online Payments: Are transacted via Stripe payment gateway secure services. Payments must be made prior to any classes. For 5 or 10 class pass, the total amount will be charged upon booking first class and the pass will expire within 6 months from the date of original purchase.

Cancellations: Must be made online via the booking system at least 4 hours prior to your class booking to obtain a full refund of pass. Late cancellations beyond this or no shows will be charged in full amount.

Injury risk group yoga class:

By participating in group or 1:1 yoga classes at YO-T I acknowledge that:

The practice involves physical and movement efforts that may be challenging for my fitness level

I acknowledge and accept that participation in yoga and other movement based classes involves a risk of physical injury or other harm and I agree that I am fully aware of the risks and hazards involved and am participating at my own risk.

 I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in a class.

Inform teacher of previous Injury/health condition

I agree to notify the therapist or teacher of any relevant medical or health condition prior to class or initial consultation.

I agree to notify the therapist or teacher of any previous injury.

I will notify the therapist or teacher prior to class commencement if pregnant and stage of pregnancy if known.

Adjustments and corrections during class:

I understand that I may receive physical assists or adjustments to enhance or correct my alignment during classes by either the therapist or teacher or in class. I will take accountability for alerting the therapist or teacher via verbal feedback if I do not want to receive any adjustments.

Photo or video material:

On occasion YO-T will take photo's or video's in class to use for promotion or tracking therapy gains and I allow permission for this to happen or to advise the teacher or reception staff to pop it in my alerts that I prefer to not be photographed. 

I understand that an area for personal belongings is available during class. However, I agree that YO-T is in no way responsible for the loss or damage of any of my belongings while I attend class.

I have read the above release and waiver of liability and fully understand its contents.

I voluntarily agree to the terms and conditions stated above.

Complaints:

We endeavour to provide you with a timely, comfortable and professional service. Please direct any feedback to us via info@yo-t.com.au.

For NDIS based clients: Please contact us in relation to your therapy experience or alternatively, complaints and feedback can be submitted directly to the NDIA via the following link and online form completion:

https://www.ndis.gov.au/contact/feedback-and-complaints

Copyright and Intellectual Property:

No part of this Website or the material in it may be reproduced, extracted, published or distributed (unless specifically authorised by applicable law) without written permission of YO-T Yoga and Occupational Therapy. Copyright in website content is owned by us unless otherwise indicated. Intellectual property rights in our logos remains vested in us and you do not acquire any such rights in our logos by virtue of your access or use of this Website.